Features

• Balance enquiries
• Account statements
• Self account transfers
• Instant inter-bank transfers
• Foreign currency transfers
• Once-off payments
• Multiple beneficiary payments
• International transfers (foreign currency transfers)
• Standing order requests
• Bill payments
• Account opening requests
• Cheque book requests
• Real-time stop cheque function

Transfers and bill payments               

These are some of the transaction charges on our internet banking:

• Transfer from own to own account: free
• Transfer from your Stanbic IBTC account to third party accounts in Stanbic IBTC: N52.50
• Inter-bank transfer charges depend on the amount transferred. Please contact our customer contact centre for more information
• Foreign currency transfers from your domiciliary account to other accounts in Stanbic IBTC is free
• International transfer charges depend on the amount transferred. Please contact our customer contact centre for more information
• Bills / merchant payments (such as DSTV, MTN POST-PAID and Stanbic IBTC Stock broking) attract a fee of N105
• Viewing, printing and downloading of account balances and statements is free.

Self-Service banking profile

1. What is a self-service banking profile?

It’s a single registration that gives you access to our Internet banking and Mobile banking services.

 

1. Who needs a self-service banking profile?

If you are an existing Stanbic IBTC Bank customers without Internet banking and Mobile banking access.

 

1. How do I create my self-service profile?

• Click on the “Register for Internet banking” link on our Internet banking website
• Provide your Account Number
• Select and provide answers to secret questions
• Log into Internet banking with the password sent to your mobile phone
• Call our customer contact centre, or go to the nearest branch and apply for full Internet banking functionality.

 

For more information, contact our customer contact center:

1. E-mail: customercarenigeria@stanbic.com
2. Contact number for local dialers: 0700 call Stanbic (0700 2255 7826242)
3. Contact number for international dialers: +234- 1- 2709676
4. Must I have a valid Stanbic IBTC Bank current or savings account in order to register for self-service banking?

Yes. It's easy to open an account with Stanbic IBTC. Just visit any of our branches or call our customer contact centre and your account will be opened within 2 days.

 

1. Why is it necessary to create a self-service banking profile?

It provides you an easy and secured access to your funds on a 24 by 7 basis.

 

1. Does this mean I cannot use the self-service banking option I have always used if I don't register?

Your existing login credentials remain the same.

 

1. What if I am an existing MobileMoney customer?

If you use the Stanbic IBTC MobileMoney solution on your mobile, you will need to open a bank account before you can create a self-service banking profile.

 

1. What if I am an Internet banking customer and want to use Mobile banking?

Your Internet banking login credential can be used to access our mobile banking solution. Just type the URL https://mobilebanking.stanbicibtcbank.com on your phone browser and follow the prompts.

 

1. Can I create my self-service banking profile at any Stanbic IBTC Bank branch?

Yes, you can visit your nearest branch and request to be activated for additional self-service channels.

 

1. 0.  What services will I be able to use once I have created my self-service banking profile?

You will be able use Internet banking and Mobile banking.

 

1. 1.  Where can I get a copy of the Electronic Banking Agreement?

View the electronic banking agreement here: http://www.standardbank.co.za/site/stanbic/nigeria/Conditions_of_access%20.html

 

For more information, contact our customer contact center:

1. E-mail: customercarenigeria@stanbic.com
2. Contact number for local dialers: 0700 call Stanbic (0700 2255 7826242)
3. Contact number for international dialers: +234- 1- 2709676
4. 2.  Do I need to re-register for the new Internet banking?

No, if you are an existing Internet banking customer please log into Internet banking using your existing User ID and Password.

 

1. 3.  How many login attempts do I have?

You are allowed three login attempts before the system will lock your Internet banking profile. If your profile gets locked, please click the “forgot password?” link and follow the steps provided to reset your password. You can also visit your nearest branch or call our customer contact centre for assistance.

 

1. 4.  As an existing Internet banking user, will I be able to log into the new Internet banking with my existing credentials?

Yes, you can log into Internet banking using your existing login details.

 

1. 5.  Who do I contact when I need help to log into my Internet banking profile?

Please contact the customer contact center:

1. E-mail: customercarenigeria@stanbic.com
2. Contact number for local dialers: 0700 call Stanbic (0700 2255 7826242)
3. Contact number for international dialers: +234- 1- 2709676
4. 6.  What do I do if I have forgotten my password?

Click the “forgot password?” link on the Internet banking website and follow the steps to reset your password.

 

1. 7.  I am an existing Stanbic IBTC Bank customer, but not an Internet banking customer what must I do to get Internet banking?

Click on the “register for Internet banking” link on the Internet banking website or visit the nearest Stanbic IBTC Bank branch and register for Internet banking.

 

1. 8.  I am not a Stanbic IBTC Bank customer but would like to have Internet banking

In order to have an Internet banking profile, you need a Stanbic IBTC Bank current or Savings account. Please visit the nearest Stanbic IBTC Bank branch to open a Current or Savings account.

 

1. 9.  How secure is Stanbic IBTC Internet banking?
   The latest electronic encryption technology ensures the secure transfer of information over the Internet. Our internet banking service is safe. Because your account security is important to us, we have built safety measures into the Stanbic IBTC website which reflect the importance of this issue. You'll be allowed to change your own password, and all information sent and received is encrypted.
2. 0.  Does Stanbic IBTC charge me to use the Internet banking service?

There is no monthly subscription fee for using the Internet banking service; however, certain transactions may attract fees. Please contact our Customer Contact Centre for more information on Internet banking transactional charges:

 

1. E-mail: customercarenigeria@stanbic.com
2. Contact number for local dialers: 0700 call Stanbic (0700 2255 7826242)
3. Contact number for international dialers: +234- 1- 2709676
4. 1.  What are the criteria for creating a password?

Your password must be between 6 and 16 characters long.

Your password must contain at least 1 alphabetical character or 1 number.

Your password may not be the same as your ATM PIN or related to any of your names.

Your password must also include at least one special characters, for example, $%@.

The password is case-sensitive.

 

1. 2.  I am having problems accessing Internet banking application. What could be the problem?

Be sure you are connected to the Internet and you are currently logged on to the Internet banking application. If you are on a dial-up connection, viewing statements may be very slow due to the poor Internet connection. However, we encourage you to have patience.

 

Browser Requirements

                                                                                                           

1. What browsers is the new Internet banking supported on?

 

Stanbic IBTC Bank Internet banking application is certified to accommodate all 5 major Web Browsers.

 

Browser	Version	Operating System	Download
Internet Explorer	7.0 8.0 9.0	Microsoft Windows 7 Microsoft XP Microsoft Windows Vista	http://windows.microsoft.com/en-US/internet-explorer/downloads/ie
Firefox	8.0 9.0 10.0	Mac OSX 10.6 Microsoft Windows 7	http://www.mozilla.org/en-US/firefox/new/
Google Chrome	15.0 16.0 17.0	Mac OSX 10.6 Mac OSX 10.7 Microsoft Windows 7 Microsoft XP Microsoft Windows Vista	https://www.google.com/intl/en/chrome/
Safari	5.0	Mac OSX 10.6 Microsoft Windows 7 Microsoft Windows Vista Windows XP SP3	http://www.apple.com/safari/
Opera	10.0	Mac OSX 10.6 Microsoft Windows 7 Microsoft Windows Vista Windows XP SP2 Windows XP SP3	http://www.opera.com/
	11.0	Mac OSX 10.6 Microsoft Windows 7

 

1. What should my Browser specification be?

 

Older versions of the above mentioned browsers may experience problems in rendering the new Internet banking and this may affect usability and certain functions.  To upgrade your current browser version, please visit the download links and follow the prompt provided.

 

1. How do I upgrade / convert to the required browser?

 

Most browsers that Stanbic IBTC Bank is certified for are available as free downloads on the internet. You can search for your preferred browser and follow the installation instructions provided by the browser manufacturer.

 

Internet Banking Security Tips                                                                                    

 

• Always access our Internet banking service by entering the URL (http://www.stanbicibtcbank.com) into your browser.
• Never click on a link in an email that takes you to a website that asks you to enter your personal details either in the email or website.
• Use up-to-date anti-virus software.
• Make use of the additional security features such as SMS & Email Notifications and one-time passwords.
• Be cautious if you use Internet cafes or a computer that is not your own.
• Keep your Microsoft security up-to-date. Go to Genuine Microsoft Software now.
• If in doubt, please contact us:

1. E-mail: customercarenigeria@stanbic.com
2. Contact number for local dialers: 0700 call Stanbic (0700 2255 7826242)
3. Contact number for international dialers: +234- 1- 2709676

 

One-Time Password (OTP)      

                                                                                     

A one-time password (OTP) is a unique and time-sensitive password used as an added security measure on Internet banking. The password will be sent to you by SMS and is valid for one Internet banking session.

 

This password will be sent to you whenever you perform the following functions on Internet banking:

• Add Beneficiary
• Modify Beneficiary
• Once-Off Transactions / Payments
• International (SWIFT) Transfers
• Forgot Password
• Change Login Password
• Service Requests
• Add Biller
• Modify Biller

 

The benefit of using an OTP is that you authorize the transactions on your accounts using a unique password. If you do not have an OTP you will not be able to perform any of the above activities. There is no charge for using the service.

 

Phishing                                                                                                                                                                   

1. What is phishing?

Criminals use phishing to try to get you to give them your banking and other personal information.

 

1. Don't get caught through phishing

We're all used to getting some pretty strange emails in our inboxes asking us to "click here" or send information about ourselves, or even making promises of great wins. While the Internet offers convenient access to services such as shopping and banking, it also holds risks to the security of your personal information and money. One such risk is "phishing", used by criminals in ever-changing ways to ultimately take your money.

 

1. How is it done?

Usually, you will receive an email from the fraudsters that appears to be from us with a link to a site that is very similar to ours. In most cases you would find it very difficult to tell that the site is not ours. The email will ask you to provide your login and password, card details or account numbers. Another way criminals use is to send you an email claiming to be from your Internet Service Provider (ISP) that includes links to their genuine site. Once you are linked to the site a pop-up window appears requesting your credit card information.

 

1. What we are doing to protect you?

We are committed to protecting the confidentiality of your banking details. We are always looking out for sites that pretend to represent Stanbic IBTC Bank or any of our subsidiaries. When we find one, we take measures to close them down as soon as we can. We also do our best to make sure our customers are told of new ways criminals may try get information out of you.

 

To make online transacting safer, make use of our security and authentication services. These include:

• One-time password is a unique, compulsory and time-sensitive password used as added security on selected Internet banking transactions. The password will be sent to you by email or SMS and is valid for one Internet banking session. This service is free.
• My Notification is an email or SMS service that informs you when profile amendments, new beneficiary additions, amendments to existing beneficiaries and once-off payments are carried out on Internet banking.
• Payment confirmation is a message that informs both you and the person or company you are paying that a transfer or payment has been successfully completed.

 

1. How you can protect yourself

Never give your personal details to anyone without making sure that they are who they say they are. A Stanbic IBTC Bank representative will never ask you for personal or banking information in an email. You should view emails and pop-up windows asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue. Treat emails that appear to be from us asking for personal details with suspicion. Never reply to their email or get into a conversation with them.

 

1. What you can do if you suspect phishing

Let us know if you are not sure about an email or website saying it’s Stanbic IBTC Bank.

 

Please forward the email to customercarenigeria@stanbic.com and we'll investigate. Do not respond to that email. We will get back to you in a few hours after we've investigated it. By sending it to us you may help us close down an illegal site and help save others from falling victim to these criminals.

 

1. If you've given out your details

Call us immediately:

1. Contact number for local dialers: 0700 call Stanbic (0700 2255 7826242)
2. Contact number for international dialers: +234- 1- 2709676

 

 

Payments                                                                                                                                                                        

1. How do I make a payment?

Log on to Internet banking, click on payments, select the required payment option, for example, Multiple payments, self account transfer, beneficiary payments, bills payments, once off payment, Recurring payments.

 

1. What is an electronic account payment limit?

An electronic account payment (EAP) limit is a monthly limit that you load to your profile that allows you to make electronic account payments using Internet or Mobile banking. The limit is reduced every time you make an electronic payment. If you have loaded future-dated payments, the limit will be reduced on the day of payment. The EAP Limit is currently 10 Million Naira per day on all transactions. Please note the maximum a once off transaction can be is 1 Million Naira.

 

1. What are the maximum amounts that I can transfer between my accounts?

Transferring of funds between accounts is limited by the amount of money in your account.

 

1. What is the difference between the business date and the transaction date?

The business date is reflected on your statement as the date the transaction was done. The business date changes daily at 7pm to reflect the next business day's date. Transactions done after 7pm on Saturday will show the following Monday's date on your statement, provided Monday is a business day and not a public holiday.

 

The actual date on which the transaction was done is called the transaction date, regardless of whether it was a business day or the time.

 

1. How long do payments take to reflect on the beneficiary's account?

If the beneficiary is a Stanbic IBTC Bank account holder, payments reflect in real-time in the beneficiary account. Payments to beneficiaries in other banks are also instant provided the beneficiary bank is on the NIBSS instant payment platform otherwise it may take about 24-48 hours for funds to reflect to on the beneficiary's statement.

 

1. What are once-off payments?

It's a payment option that lets you pay both companies and individuals without loading their details to your list of beneficiaries. To make once-off payment, click on Payment on the dashboard, select once-off payments, select the transaction type, supply your payment parameters and submit your transaction

 

1. What are Self Account transfers?

You can transfer funds between your accounts - provided that your available credit balances are sufficient to cover the transfers. For example, you are able to transfer money from your current to your savings account. Select self account transfer from the payment menu on the dashboard, complete your transfer details and submit your transaction.

 

1. What are multiple payments?

You can make multiple payments to beneficiaries in a single instance. Select multiple payments from the payment menu on the dashboard. Assign payment amount to any of the beneficiaries displayed on the payment page and submit your transaction.

 

1. What are beneficiary payments?

You can select and pay a single beneficiary in your list. Select beneficiary payments from the payment menu on the dashboard, select your transaction category, complete your transfer details and submit your transaction

 

1. 0.  What are bill payments?

You can register for billers on Internet banking and make quick and easy payments to these billers. Select bill payments from the payment menu on the dashboard, select your transaction category, complete your payment detail and submit your transaction

 

1. 1.  Can I perform a multi-currency transaction?

You can perform multi-currency transactions when you perform one of the following:

• Own-Fund Transfer
• Beneficiary Payment
• Once-off Payment
• International Transfers

 

1. 2.  Can I save my transactions and perform them at a later stage?

Yes you can save your transactions and perform them at a later stage.

 

1. 3.  Can I view my completed transactions?

Yes you can view your completed transactions. Transactions with the following statuses will be displayed to the customer:

• Successful transactions
• Stopped transactions
• Failed transactions
• Rejected bill payments

 

Beneficiary Management                                                                                                                  

 

1. How do I add beneficiaries to my Internet banking profile?

Access Internet banking select beneficiary management in the navigation pane and select the function button add beneficiary, select the beneficiary bank parameter, complete the beneficiary details and update the record. 

 

1. How many beneficiaries can I link to my Internet banking profile?

There is no limit to the number of beneficiaries at present.

 

1. What do I need to add a beneficiary?

You need the beneficiary's details: name, bank, and the beneficiary account number.

 

1. Can I create both Stanbic bank and other bank beneficiaries?

Yes

 

1. Will my Stanbic IBTC Bank and other bank beneficiaries be saved in one list?

Yes

 

1. Can I modify an existing beneficiary?

Yes you can modify an existing beneficiary.

 

      

Biller Management                                                                                                     

 

1. What are billers?

The billers displayed in Internet banking are the standard payees who have existing agreements with Stanbic IBTC Bank to facilitate their bill payments.

 

1. How do I register for a biller?

You can register for a biller following the following steps:

Step1: Select payments from the main menu tab

Step2: Click on biller management

Step3: Select register biller from the biller management menu

Step4: Click on the register button from the table displayed to register a selected biller

 

FX transfers / international transfers                                                   

The International funds transfer service allows you to transfer foreign currency online from your domiciliary account with us to other domiciliary accounts within Nigeria or accounts outside Nigeria.

 

1. We must receive your transfer instruction by 3.00pm on a business day to ensure the transfer request is processed the same day. However transfer instructions received after this cut off time will be treated the next business day. All transfer requests will be processed subject to foreign exchange control regulations.
2. Your account must be adequately funded to cover the transfer amount and associated charges in order to enable us process your transfer request. If there are insufficient funds in your account we would not be able to process your transfer request.
3. The following transaction charges per transfer request are applicable:

• Transfer Commission: 1% of the transfer amount subject to a minimum of USD 20.00 or its equivalent in the currency being transferred.
• VAT of Transfer Commission: 5% of the transfer commission
• SWIFT charges: NGN 4,000.00/ USD 30.00/ GBP 22.00/ EURO 25.00/ ZAR 180.00

Offshore charges:

•     USD transfers: USD 25.00

•     GBP transfers: USD 15.00 (within UK) and GBP 35.00 (outside the UK)

•     EUR transfers: EUR equivalent of USD 20.00 on the day the transfer is completed

•     ZAR transfers: ZAR 80.00 - ZAR 95.00.

 

1. When you give a transfer instruction, the following details must be provided to enable us process your transfer request:

•     Beneficiaries’ Bank name and location, sort code/routing number/FEDWIRE/Transit number (if applicable), SWIFT code and intermediary bank (if applicable).

•     Beneficiary account name and address, account number and IBAN*

*Please note for beneficiaries in the EURO zone or the United Arab Emirates the IBAN is required

•     Purpose of Transfer - You must explicitly state the purpose of the transfer.

 

1. You may not be able to cancel or change your transfer instruction once you have given it to us because we start processing your transfer request when we receive it. If you ask us to cancel a transfer request that is already being processed or if we are unable to process the transfer request due to incorrect beneficiary details, you agree that:

• If the funds have been transferred to the beneficiary’s account, we can only recall the transfer (or any part of it) with the agreement of the beneficiary bank and the beneficiary.
• You may be charged for trying to cancel or change the transfer request and will inform you of the amount of our charges for this service at the time you make the request.

 

       Definitions

Beneficiary	The person to be paid by the beneficiary bank
Beneficiary bank	the bank that receives the transferred funds
Businesss day	Any day other than a weekend or a public holiday that banks are opened for business in the Federal Republic of Nigeria. Please note that foreign banks may have different business days
Chips UID	The Clearing House Interbank Payments System Universal Identifier used in the United States of America. The use of the CHIPS UID reduces the occurrence of errors in transaction entry and enables straight through processing of transfers. It has a six digit format.
Fedwire	The Federal Reserve board Wire. This is a standard account numbering system set by the Federal Reserve Board in the United States of America. It is a nine (9) digit number which uniquely identifies the bank to which funds are being transferred. It allows for automation of payments.
IBAN	The International Bank Account Number. An IBAN has four components and is a mixture of alpha and numeric characters that uniquely identifies an account held at a bank. An IBAN consists of: Country Code, two Check Digits, Bank Code, Sort Code, Beneficiary Account Number
Intermediary bank	A receiving bank other than the beneficiary bank which the transferred funds passes through before it is received by the beneficiary
Offshore bank	The bank(s) outside Nigeria that processes the transfer of the funds before it is received by the beneficiary bank and the beneficiary
Offshore charges	transfer costs per transfer deducted by the Offshore Banks
Swift	Society for Worldwide Interbank Financial Telecommunication. It provides a network that enables financial institutions worldwide to send and receive information about financial transactions in a secure, standardized and r
Swift code	The BIC code(Bank Identifier code) which is a unique code that is registered by SWIFT that is used to recognize financial and non-financial institutions
Vat	Value added tax at the rates specified in Value Added Tax Act Cap V1 Laws of the Federation of Nigeria 2004