The Group at a glance
Stanbic IBTC Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Nigeria and abroad
OUR VISION
Financial services
Be the leading financial services organisation
Delivering
Delivering exceptional client experience
Value
Providing superior value to our customers
Africa
In, for and across Africa
OUR STRATEGY
Our primary focus is the banking journey and not just our journey as a service provider, but the journey of our employees and our customers. The direction we take is based on how our customers experience our banking services, whether large corporations or individual clients. We continue to search for simpler, and more innovative ways to offer financial services that lead by need. As the landscape of economies across Nigeria changes, we provide products, services and platforms that continue to empower our customers, and help them grow.OUR KEY FOCUS AREAS
In 2020, we set to achieve some significant commercial goals. There are three focus points that are central to these goals, and we continue to improve in these areas. As we hold up our aspirations and values as a group, we look to these 3 principles, and adhere to them as the central tenets of all our future successes.
Digitisation
Digitisation means we are always on and always there to deliver our clients’ and employees’ needs in a secure, personalised and relevant way.
It is more than just technology - it is about delivering the full range of financial services through secure, personalised, relevant and digitally enhanced experiences to our clients and employees in real time, all the time.
We are working to:
- Ensure that the services our clients and employees need are consistently available, anywhere, anytime – irrespective of channel.
- Use data proactively to guide our decisions, discover valuable insights and deliver personalised experiences.
- Remove friction, paper-based processes and waste to ensure intuitive, easy to use, reliable interfaces for our clients and employees.
- Create a workplace that encourages curiosity, digital thinking and continuous improvement for quick and frequent refinement of ideas and brilliant delivery.
Client centricity
Client centricity places our clients at the centre of everything we do.
Our people and processes are outwardly focused on our clients as their needs and expectations change. This means we align the way we plan, deliver and execute work, doing the basics brilliantly and consistently so that we can do what our clients value.
We are working to:
- See clients as real people, not numbers.
- Provide our clients with relevant solutions.
- Be a trustworthy partner on our clients' growth journeys.
- Do the basics brilliantly and deliver on our promises quickly, efficiently, reliably and respectfully.
Universal Bank
Our ability to work across silos and offer an integrated Africa-wide service to our clients is a key differentiator.
Offering a complete range of financial services follows from our commitment to client centricity, and reinforces the competitive advantages of our scale, scope and expertise. This means that our business units, legal entities and corporate functions must work as an integrated whole to service our clients' financial needs in a seamless way.
We are working to:
- Seamlessly and efficiently deliver the financial services organisation, so our clients have access to and experience all our propositions relevant to their needs.
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Digitisation
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Client centricity
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Universal Bank
Digitisation means we are always on and always there to deliver our clients’ and employees’ needs in a secure, personalised and relevant way.
It is more than just technology - it is about delivering the full range of financial services through secure, personalised, relevant and digitally enhanced experiences to our clients and employees in real time, all the time.
We are working to:
- Ensure that the services our clients and employees need are consistently available, anywhere, anytime – irrespective of channel.
- Use data proactively to guide our decisions, discover valuable insights and deliver personalised experiences.
- Remove friction, paper-based processes and waste to ensure intuitive, easy to use, reliable interfaces for our clients and employees.
- Create a workplace that encourages curiosity, digital thinking and continuous improvement for quick and frequent refinement of ideas and brilliant delivery.
Client centricity places our clients at the centre of everything we do.
Our people and processes are outwardly focused on our clients as their needs and expectations change. This means we align the way we plan, deliver and execute work, doing the basics brilliantly and consistently so that we can do what our clients value.
We are working to:
- See clients as real people, not numbers.
- Provide our clients with relevant solutions.
- Be a trustworthy partner on our clients' growth journeys.
- Do the basics brilliantly and deliver on our promises quickly, efficiently, reliably and respectfully.
Our ability to work across silos and offer an integrated Africa-wide service to our clients is a key differentiator.
Offering a complete range of financial services follows from our commitment to client centricity, and reinforces the competitive advantages of our scale, scope and expertise. This means that our business units, legal entities and corporate functions must work as an integrated whole to service our clients' financial needs in a seamless way.
We are working to:
- Seamlessly and efficiently deliver the financial services organisation, so our clients have access to and experience all our propositions relevant to their needs.
List of Shared Services within the Stanbic IBTC Group
The list below highlights the shared services within Stanbic IBTC Group.
Corporate Functions:
- Company Secretary
- Country Head, Legal Services
- Security
- Real Estate Services
- Procurement
- Travel Desk
- Information Technology
The importance of shared services within the group are:
- It helps to improve the group’s structure by streamlining the existing shared services to allow for a better operational efficiency.
- Disclosure of the group’s shared services on the website and the Annual report ensures that we are not in breach of CBN’s Financial holding company regulation.
- It fosters standardisation, proper alignment of value benefits and cost allocation.
- Reduction in the administrative overheads and increased efficiency.
- It also improves the speed and accuracy of services across the group.